Terms and Conditions of Service
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Acceptance of Terms

Welcome to Centro de Idiomas LOGOS! By using the Centro de Idiomas LOGOS ("LOGOS") web site at any time, you agree to be legally bound to the Terms and Conditions of Service listed on this page ("TCS"). If you do not agree with the TCS, do not use the LOGOS web site. The TCS may be updated by LOGOS from time to time without notice to you. You can review the most current version of the TCS at any time by checking the Terms of Service listed at the home page. We recommend that you check the TCS periodically for changes. Your continued use of the LOGOS web site following the posting of any of changes to the TCS will mean that you agree to and accept such changes. In addition to the TCS, when using particular LOGOS services, you and LOGOS will be subject to any posted guidelines or rules applicable to such services which may be posted from time to time. All such guidelines or rules are hereby incorporated by this reference into the TCS.

Definitions and Interpretations in these Conditions

For easier understanding of what service Centro de Idiomas LOGOS offers, the school is also called by the English name "LOGOS Language Institute". "LOGOS" or "the company" or "the school" shall mean Centro de Idiomas LOGOS, LOGOS teachers, LOGOS staff or LOGOS language training. "The student" shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. "Force Majeure" shall mean any event outside the company's control which prevents the prompt performance of its obligations, including war and civil strife, etc.

Accommodation

Homestays include two meals per day (usually breakfast and dinner), laundry service, a clean room, airport pick-up and transfer to the host family. If the student wants to stay with a host family he/she has to check the "home stay" boxes during the online booking process and pay through our secure server. Where accommodation is shown for one week, this means 6 nights from Sunday to Saturday, unless otherwise indicated. However, if the student spends less than 6 nights in any particular week, he/she will not receive any discount. Additional days of homestay due to early arrival or late departure depend on available space and have to be paid extra (19 us dollars per night including two meals). The student agrees to inform LOGOS about extensions of the homestay right after he/she has booked his/her courses (and regular homestays) online through the secure server. Extensions of homestay once the course has begun are subject to availability. Homestays can also be arranged for non-students on a space available basis. In order to allow proper scheduling and due to our arrangements with the host families, all homestay arrangements and extensions must be made through LOGOS.

LOGOS can recommend various hotels, hostels or aparthotels if the student asks for this service. The school recommends only accommodation which it believes is accurate and of good quality and where the company believes that the student will be satisfied with. It is the student's sole responsibility to choose a place; the company can not be held responsible if the hotel/hostel/aparthotel or other accommodation can not come up to the students expectations.

Courses

All courses start on Monday. If the booked course consists of four lessons per day then morning classes are from 8:00 AM to 12:00 PM; if a course consists of three hours of tuition per day (for example the school's semi-intensive course) then morning classes are from 8:00 AM to 11.00 AM. There is a twenty minute break at about 10:00 AM. Afternoon classes are from 1:00 PM to 5:00 PM (or 1:00 PM to 4:00 PM if a student takes only three hours per day) with a 20 minute break around 3:00 PM. Students are assigned to morning or afternoon classes depending on their level of Spanish (which is detected by the placement test every student takes on his/her first day). Whenever possible the student may choose between morning and afternoon classes on the first day of the course.

If a student has registered for group classes but at his/her level of Spanish no group can be formed, this student will receive 3 hours of private classes instead of 4 hours of group classes at the same tuition rate.

Where the number of course lessons is shown, this corresponds to the school's practice and one lesson may last from 50-60 minutes. The exact number of hours shown on the website or the school's brochures may be somewhat reduced due to the initial level test which usually takes place on the first Monday of the course (sometimes no classes are missed; often the first 2 lessons are missed). There may also be some missed hours due to evaluation testing during the course. The school does not accept any liability for lessons missed due to these reasons and no refunds will be given where lessons are missed due to testing.

The company will not refund any monies to a student who applies for a course requiring a specific level and is then found to be unable to join the course after the initial level test. In this case, the student will be offered a suitable alternative by the school and any difference in price (if the alternative course is less expensive) will be refunded by the company.

Materials

Instructions and text materials are included with every LOGOS Spanish course. The student receives the materials on the first day of his course and occasionally gets additional papers when necessary. Dictionaries are not included in the free materials, but the student may feel free to use one of the school's dictionaries placed in the school's library any time he/she is at the school.

Transfers

Airport pick-up is included if a student books a homestay with a family. Otherwise no airport transfers are included. All other transfers have to be paid separately by the student. Transfer from the host family to the school is by feet or bus. Cost for a bus ride in and around San Jose is usually below 0,50 dollars and depends on the bus the student chooses.

Activities and Excursions

LOGOS has partnered with several travel agencies to make sure its students get the best excursions and prices available in the country. On the first Monday the student receives an information folder with descriptions of tours, exhibitions, and all the places a tourist should not miss to see. LOGOS will try to arrange the best prices for its students and will recommend the best tours. It is the student's responsibility to choose the appropriate activity and pay the tourist agency directly. Descriptions of activities and excursions which accompany the language courses are for guidance only, unless specifically noted in the confirmation invoice. Some activities may not run at all or may be substituted by other activities. In low season, some of the activities may be not be organised at all. The cost of activities and excursions are not included except where specifically stated.

Public Holidays

Where a course takes place during a public holiday, no lessons will take place on that day and no reduction in price will be given except where specifically stated. Individual classes are usually (but not always) rescheduled; group classes are usually forfeited. LOGOS is normally closed on January 1, April 8 and 9, the Thursday and Friday preceding Easter, September 15 and December 25. The school reserves the right to move these dates; please contact the school for more information.

Booking and Payment

No contract is made between the company and the student and no booking is valid until the company has received payment and PayPal has e-mailed a Receipt for Payment to the student. (PayPal is the company's partner for fast, easy and secure online payments and a global leader in this field with currently about 60 million users.) An e-mail acknowledging receipt of an order does not constitute a PayPal Receipt for Payment. PayPal will issue this receipt after the company has received a completed booking order and PayPal has obtained all fees for courses and homestays booked by the student.

The fees have to be paid with a credit card (VISA, Mastercard, American Express or Discover) by using PayPal If the student has never used PayPal before he will be asked to enter his/her billing information and enter credit card data during the online paying process. If the student already has a PayPal account he/she can simply use that one to pay. To ensure highest security standards PayPal's new accounts can only be used for payments of limited amounts (eg: $1000 dollars per month for users from the United States). If the course fees are more than this limit then the student has to verify his/her PayPal account by adding a regular bank account to the PayPal billing data. More information about this simple process and PayPal's secure payment service is available at http://www.paypal.com/.

Prices and Surcharges

Charges and Fees for courses, homestays and any applicable supplements and surcharges will be as stated on our website. Prices in any printed brochure supplements, advertisements or other materials are for indication only. The prices are valid until further notice but are subject to change at any time. Once a full payment is made, the prices will not change, even if they are changed on the website. The company will absorb any charges arising after receipt of the final balance. Should there be a favourable currency fluctuation, the company reserves the right to leave prices unaltered. All prices on the LOGOS website are and will be stated in US dollars. The amount you are charged will depend on the exact exchange rate at the time of payment.

Alterations by the Company

The company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any accommodation or itinerary if unforeseen circumstances arise. If the company cancels or significantly alters an essential element of the students vacation for reasons of force majeure, on or before the starting date of the course, the company shall inform the students as soon as possible and shall offer them the choice of alternatives of at least comparable standard if available. If the company is unable to offer an alternative of similar price, the company will offer the nearest available alternative and will refund the difference paid by the student. If force majeure occurs while the vacation is in progress, the company will try to make reasonable alternative arrangements.

Liability of the Company

The company accepts responsibility for ensuring that all parts of the vacation are supplied as booked by the student and that all services shall reach reasonable standard. However the company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to a) the fault of the student, b) the unforeseeable or unavoidable actions of an unconnected third party, c) unusual and unforeseeable circumstances beyond the company's control, including force majeure.

Alterations by the Student

If the student wishes to change their booking in any way after the PayPal Receipt for Payment has been issued, they must inform the company immediately, in writing, and the company reserves the right to charge $50 per person per change to cover the additional administration involved, plus any additional charges imposed by hotels, travel agencies or other suppliers. All tickets for tours and other travel products (train, coach, bus tickets) that have been issued because of the students request are non-flexible (except where the company explicitly specifies otherwise) which means that any changes including date, time, destination, and name on a ticket will normally be treated by any travel agency as a cancellation and re-booking, and 100% cancellation charges may apply.

Cancellation by the Student and Visa Problems

If the student wishes to cancel their booking this must be done in writing by the person who made the online order. The date of cancellation will be taken as the date that the company receives the letter or e-mail.
The cancellation charges are:

  • 60 days or more before the starting date of the course = 15% + any non-flexible travel products
  • between 15-59 days before the starting date of the course = 25% + any non-flexible travel products
  • between 1-14 days before the starting date of the course = 50% + any non-flexible travel products.

Where a student needs a visa and has made a reasonable attempt to obtain a visa for Costa Rica within a reasonable timescale but is unable to obtain the visa, all money and deposits will be returned subject to a $100 administration charge on receipt of written confirmation from the relevant consulate detailing the visa rejection (only original documents will be accepted). No refunds will be given for tickets or other travel products. Notification of visa rejection must be made to the school in writing (or e-mail) at least 2 weeks before the start date of the course or accommodation booking.

In the case of cancellation or visa problems, the student will also be subject to the following charges, depending on the method used to provide the refund: $50 for a bank transfer, or 3.4% of the total to a PayPal account.

It is the student's responsibility to claim any insurance monies due as the company cannot claim on behalf of the student, which is why insurance should always be taken out at the time of booking.

Refunds

No refunds are made for any portion of classes or homestay once the program has begun unless a refund is requested in compliance with our 100% satisfaction guarantee.

100% Money-back Guarantee

At LOGOS customer satisfaction is the number one priority and we always try to exceed our students' expectations. In case the school cannot come up to the student's expectations or cannot provide the service as advertised on the school's website the student has to right to receive a prompt refund.

If the student experiences something that does not meet his/her expectations and contacts the school about this issue then LOGOS will try to immediately find a satisfactory solution. If no solution can be found within a reasonable timeframe the student will get a refund amounting to 100% of the payments for course lessons and homestay not taken at that time. If the student has booked excursions or made payments to any companies other than LOGOS then the school cannot be held reliable for refunding those moneys.

Descriptions

The company honestly believes that all statements made in its brochure or website are factual and correct. Every reasonable effort has been made to describe the school and environs and to provide the amenities described. The company cannot therefore be held responsible for any changes that become known after the brochure was produced (up-to-date information can be found on the website), nor can the company accept liabilities for happenings outside its reasonable control. The company undertakes to advise the student of any material changes known to it prior to the student's arrival.

Special Requirements

Any special requests must be advised to the company in writing.

Insurance

Students must have evidence of adequate insurance at the time of arrival in Costa Rica. The company reserves the right to refuse to accept bookings from students who are not adequately insured against holiday risks. It is the student's obligation to obtain extensive insurance and the school does not scrutinize if a student is ensured. If a student books any products or services from LOGOS and its website the student agrees to have purchased all types of insurance necessary (including, but not restricted to, the following: medical insurance, accident and sickness coverage, insurance against theft, loss and trip interruption/cancellation insurance). The school can not be held responsible for the lack of proper insurance of a student.

Privacy Policy

Registration Data and certain other information about you is subject to our Privacy Policy. For more information, see our full privacy policy.

International Use

The Internet provides global access to the school's web site. LOGOS has taken preventative measures to comply with all applicable laws regarding the transmission of data and other goods. As a user of the LOGOS web site, you agree to comply with all local rules regarding online conduct and acceptable Information, including, without limitation, all applicable laws regarding the transmission of data exported from Costa Rica or the country in which you reside.

Indemnity

You agree to indemnify and hold LOGOS, and is subsidiaries, affiliates, officers, agents, partners, and employees harmless from any and all claims or demands, including reasonable attorney's fees, made by any third party due to or arising out of Information you submit, post to, email or otherwise transmit through the Service, your use of the Service, your connection to the Service, your violation of the TCS, or your violation of any rights of another.

Links

The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. The links are provided solely as a convenience to you. You acknowledge and agree that once you enter such links, sites or resources you have left the LOGOS web site. LOGOS does not review the content of the sites and resources, nor does it have any control over such sites and resources. Therefore, you acknowledge and agree that LOGOS is not responsible for the availability of such external sites or resources, and it does not endorse and is not responsible or liable for any Information, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that LOGOS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be used by or in connection with use of or reliance on any such Information, goods or services available on or through any such site or resource. If you choose to access any of these links, sites or resources, you hereby acknowledge and agree that you do so entirely at your own risk.

Trademark Information

LOGOS and its LOGOS logo are trademarks of Centro de Idiomas LOGOS. Without LOGOS' prior permission, you agree not to display or use in any manner, LOGOS trademarked images.

Copyright

LOGOS respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide us with the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  • a description of the copyrighted work or other intellectual property that you claim has been infringed;
  • a description of where the material that you claim is infringing is located on the site;
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT LOGOS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

Governing Law

THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE SUBSTANTIVE LAWS OF COSTA RICA, WITHOUT REGARD TO CONFLICTS OF LAW PRINCIPLES. YOU AGREE TO INITIATE AND MAINTAIN ANY LEGAL ACTION IN SUCH DESIGNATED STATE/LOCALE AND IRREVOCABLY CONSENT TO EXCLUSIVE PERSONAL JURISDICTION AND VENUE THEREIN. YOU ARE RESPONSIBLE FOR COMPLYING WITH YOUR OWN LOCAL LAWS, WHICH MAY VARY WITH RESPECT TO CERTAIN ACTIVITIES OR PEOPLE (e.g., MINORS). You agree that Costa Rican Courts can hear cases involving copyright issues between us. Since we make no warranties and have limited our liabilities, you should have little reason to have a grievance with us. Should you nevertheless bring legal action against us, you irrevocably agree it will be brought and maintained within one (1) year after the claim arises or be barred. As disincentive for unwarranted litigation, you agree that if you sue us and don't win on the merits, you will pay our defense costs, including reasonable legal fees for in-house and outside counsel. If we are required to enforce this Agreement or our rights, you agree it is reasonable to send you legal notices and papers by electronic mail at your stated address (we would also attempt to send you a backup copy by regular mail).

Violations

Please contact us to report any violations of the TCS.

Centro de Idiomas LOGOS
P.O.Box 3688-1000 San José, Costa Rica. Phone/Fax: (506) 2258-7021
http://www.spanishlogos.com - kleandro@spanishlogos.com
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